During peak holiday seasons, major shipping carriers such as UPS, DHL, and FedEx experience a high volume of shipments. This may lead to occasional delivery delays. At Laser Hawk, we are working closely with our logistics partners to process and ship your laser engraving machine orders as swiftly as possible. Your patience and understanding are greatly appreciated.
We currently ship to the following countries and regions:
- United States (excluding Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and Virgin Islands)
- Australia
- New Zealand
- South Africa
- Singapore
- China
- Hong Kong
- United States:
- Standard shipping: Orders are shipped within 1 - 3 business days.
- UPS 2nd Day Air option available.
- Other Countries/Regions: Shipping within 1 - 3 business days.
- US-Only: Fire Safety Sets and Refurbished Machines enjoy free shipping.
- Machines: Free shipping. Shipping costs for machines are calculated at the checkout page.
- Accessories: If your order value is less than $59, the shipping fee is $10. For orders of $59 or more, shipping is free. Shipping costs are calculated at the checkout page.
- Materials: Similar to accessories, if the order value is less than $59, the shipping fee is $10. Orders of $59 or more get free shipping.
Please note that our products are not available in the following areas of the United States: Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, and Virgin Islands.
If you are from Canada, Australia, the UK, France, Germany, other European countries, or Japan, please visit our respective regional stores for a more tailored shopping experience.
All the shipping days mentioned are business days. In case of payment delays, the processing time will be extended. Shipping costs are automatically calculated and billed at checkout based on your shipping address. During promotion periods, the processing time for materials may be longer.
If unforeseen circumstances require you to receive your order as quickly as possible, please email us at
[email protected] to apply for expedited service. We will make arrangements to ship your order a few days earlier, depending on your specific situation. This service is free of charge.
- All Other Countries: Laser Hawk covers all tariff fees. Our customers are not required to pay any additional tariff charges. If you are unexpectedly charged tariff fees by customs, please contact us at [email protected] for assistance or reimbursement.
- For countries where GST/VAT/HST and other similar fees apply, we collect these fees according to local policies. The details will be visible on your order. Once your order is completed, you won't need to pay these fees to customs or local authorities. If you are charged these fees by customs or local authorities, please reach out to us at [email protected] for help or reimbursement.
- After successfully placing an order for our laser engraving machines, you will receive an Order Confirmation email that details your order information.
- Once your item is shipped, a Shipment Notification email will be sent to you. This email includes your order number, express delivery details, and a package tracking number. You can use this information to track the status of your order.
- Any updates regarding order modification, refund processing, or shipping changes will be communicated to you via email in real-time.
- Please confirm your shipping address before finalizing your order. If you need to modify your shipping address, email us at [email protected] within 48 hours of purchase. Otherwise, we will ship to the address provided in your order.
- In the event of force majeure causing damage to your products during transit, please contact us immediately at [email protected] upon receiving your package. We appreciate your understanding and patience in such situations.
- Notification emails will be sent to the email address you provided in the contact information during checkout or the email address used to register your account. If the provided email address is invalid or no longer in use, Laser Hawk will not be held liable for any risks or losses resulting from this.
- If you change your mind about the order, please do not simply reject the package. Instead, contact us at [email protected] to explain the situation. We will handle the return in accordance with our return/refund policy. We are not responsible for any loss or damage to the package due to rejection.
- If you have not received your order within 7 days of the estimated delivery date shown on the official tracking system of the logistics company, please contact us at [email protected]. Otherwise, we will not be held accountable.
- If there is any damage to the package and/or the products inside, or if any items are missing, please contact us at [email protected] on the same day, providing pictures and/or videos as evidence.
Pierre Williams –
As a laser engraver user, I give this machine 5 stars! The engraving effects and precision are top-notch. The operation and software are user-friendly. Fast engraving speed boosts overall efficiency. Well-built and reliable!
Sofia Martinez –
As a laser engraver user, I give this machine 5 stars! The engravings are precise & stunning. The software is intuitive, and operations are seamless. Fast engraving speed boosts productivity. Solid build, highly reliable!
Miguel Martinez –
Laser engraver delivers exceptional etching precision & detail. Software intuitive, boosting workflow. Fast cuts & solid build ensure reliability & efficiency. 5/5!
Jin Jones –
Laser engraver exceeds expectations! The雕刻 results are crisp & precise. Operation is smooth, software intuitive. Fast engraving speeds boost productivity. Solid build, reliable performance. 5/5!
Anders Martinez –
Absolutely stunning engravings with pinpoint accuracy! The laser cutter’s intuitive software and smooth operation make it a breeze to use. Fast engraving speeds boost productivity, and the solid build ensures long-term reliability. 5/5!
Valentina Dang (verified owner) –
**Performance & User Experience Review:**
The ThunderVolt 40W CO2 laser excels on diverse materials: crisp 500 DPI engravings on birch, flawless acrylic etching without melting, and precise leather scoring at 80% speed. The intuitive ThunderSoft interface simplifies vector-to-raster transitions, though mastering power/speed presets took three test runs. Air assist integration prevents charring—vital for my boutique guitar pick engravings. However, the 12″x8″ bed limits larger projects. Compared to the Beambox Pro, ThunderVolt’s autofocus sensor and 1000mm/s max speed boost throughput by ~25%. Minor firmware glitches during SVG imports were resolved via updates. ROI-wise, completes 50+ custom coasters/hour—ideal for micro-business scalability.
Teresa Scott (verified owner) –
The laser engraver excels in versatility, delivering precise results on wood, acrylic, and leather. For wood, high-speed engravings retain sharp details, while acrylic benefits from clean cuts without melting. Leather projects showcase smooth textures with consistent depth control. The setup is straightforward, requiring minimal calibration. The intuitive software simplifies design uploads and adjustments, with a user-friendly interface for real-time previews. A standout feature is the adjustable focal length, accommodating various materials seamlessly. However, heavier materials may strain the gantry over time. Overall, it’s a reliable tool for both hobbyists and professionals, offering excellent value for its performance capabilities.
Marco Brown (verified owner) –
The laser engraver excels in Performance Analysis, handling wood, acrylic, and leather with high precision. It quickly engravings intricate designs on wood and manages acrylics efficiently. For Application Scenarios, it’s ideal for home workshops and studios, suitable for custom jewelry boxes and signage projects, benefiting both small businesses and artists. In Value Analysis, its competitive price-performance ratio offers excellent ROI, with low maintenance costs ensuring long-term value. The engraver stands out with its versatility and cost-effectiveness in diverse settings.
Daisuke Bauer (verified owner) –
The laser engraver excels in precision and versatility across materials, delivering crisp engravings on wood, acrylic, and leather. For instance, detailed patterns on acrylic showcased its high-resolution capability. The intuitive software interface simplifies project setup, though occasional lag during complex designs could be improved. Offering excellent value, it balances performance with a competitive price, making it ideal for small businesses seeking reliable output without high long-term costs. Minor tweaks like enhanced cooling systems could further extend its operational efficiency.
Miyuki Carter (verified owner) –
The laser engraver has been a transformative tool in my art classroom, enabling students to engage deeply with cultural art projects while fostering precision and creativity.
**Specific Project Experience:**
Recently, we undertook a project creating traditional masks from cherry wood. The laser’s precision was invaluable for intricate details, allowing even novice students to achieve professional-level results. However, initial attempts resulted in minor burn marks on the surface. By adjusting the power settings and slowing down the engraving speed, we minimized these issues, enhancing the finish quality.
**Technical Performance:**
The laser’s consistent power delivery across materials like wood and acrylic was impressive, ensuring clean cuts without overheating. The user-friendly software simplified workflow, supporting vector files for sharp lines and raster engravings for shading. Features such as air assist proved particularly beneficial, reducing material residue during engraving and improving overall efficiency.
In conclusion, the laser engraver is an indispensable educational tool, bridging technical skill with creative expression in our cultural art projects.