During peak holiday seasons, major shipping carriers such as UPS, DHL, and FedEx experience a high volume of shipments. This may lead to occasional delivery delays. At Laser Hawk, we are working closely with our logistics partners to process and ship your laser engraving machine orders as swiftly as possible. Your patience and understanding are greatly appreciated.
We currently ship to the following countries and regions:
- United States (excluding Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and Virgin Islands)
- Australia
- New Zealand
- South Africa
- Singapore
- China
- Hong Kong
- United States:
- Standard shipping: Orders are shipped within 1 - 3 business days.
- UPS 2nd Day Air option available.
- Other Countries/Regions: Shipping within 1 - 3 business days.
- US-Only: Fire Safety Sets and Refurbished Machines enjoy free shipping.
- Machines: Free shipping. Shipping costs for machines are calculated at the checkout page.
- Accessories: If your order value is less than $59, the shipping fee is $10. For orders of $59 or more, shipping is free. Shipping costs are calculated at the checkout page.
- Materials: Similar to accessories, if the order value is less than $59, the shipping fee is $10. Orders of $59 or more get free shipping.
Please note that our products are not available in the following areas of the United States: Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, and Virgin Islands.
If you are from Canada, Australia, the UK, France, Germany, other European countries, or Japan, please visit our respective regional stores for a more tailored shopping experience.
All the shipping days mentioned are business days. In case of payment delays, the processing time will be extended. Shipping costs are automatically calculated and billed at checkout based on your shipping address. During promotion periods, the processing time for materials may be longer.
If unforeseen circumstances require you to receive your order as quickly as possible, please email us at
[email protected] to apply for expedited service. We will make arrangements to ship your order a few days earlier, depending on your specific situation. This service is free of charge.
- All Other Countries: Laser Hawk covers all tariff fees. Our customers are not required to pay any additional tariff charges. If you are unexpectedly charged tariff fees by customs, please contact us at [email protected] for assistance or reimbursement.
- For countries where GST/VAT/HST and other similar fees apply, we collect these fees according to local policies. The details will be visible on your order. Once your order is completed, you won't need to pay these fees to customs or local authorities. If you are charged these fees by customs or local authorities, please reach out to us at [email protected] for help or reimbursement.
- After successfully placing an order for our laser engraving machines, you will receive an Order Confirmation email that details your order information.
- Once your item is shipped, a Shipment Notification email will be sent to you. This email includes your order number, express delivery details, and a package tracking number. You can use this information to track the status of your order.
- Any updates regarding order modification, refund processing, or shipping changes will be communicated to you via email in real-time.
- Please confirm your shipping address before finalizing your order. If you need to modify your shipping address, email us at [email protected] within 48 hours of purchase. Otherwise, we will ship to the address provided in your order.
- In the event of force majeure causing damage to your products during transit, please contact us immediately at [email protected] upon receiving your package. We appreciate your understanding and patience in such situations.
- Notification emails will be sent to the email address you provided in the contact information during checkout or the email address used to register your account. If the provided email address is invalid or no longer in use, Laser Hawk will not be held liable for any risks or losses resulting from this.
- If you change your mind about the order, please do not simply reject the package. Instead, contact us at [email protected] to explain the situation. We will handle the return in accordance with our return/refund policy. We are not responsible for any loss or damage to the package due to rejection.
- If you have not received your order within 7 days of the estimated delivery date shown on the official tracking system of the logistics company, please contact us at [email protected]. Otherwise, we will not be held accountable.
- If there is any damage to the package and/or the products inside, or if any items are missing, please contact us at [email protected] on the same day, providing pictures and/or videos as evidence.
Ana Li –
As a laser engraver user, I give this machine 5 stars! The engraving effects and precision are top-notch. Software is user-friendly. Fast speeds boost efficiency. Solid build, highly reliable.
Jean Sato –
Laser engraver delivers exceptional detail and precision. The intuitive software and smooth operation boost efficiency. Fast carving speed with robust build quality; highly reliable. 5/5!
Richard Wang –
Laser engraver delivers exceptional etching precision & detail. The intuitive software and smooth operation make it a breeze to use. Fast engraving speeds boost productivity. Sturdy build, highly reliable! ⭐⭐⭐⭐⭐
Robert Martin –
Five stars for this laser engraver! The engravings are crisp and precise. The machine is intuitive, and the software is user-friendly. Fast engraving speeds boost productivity. Solid build, highly reliable.
Lars Chen –
Laser engraver delivers exceptional detail and precision. User-friendly software and smooth operation. Fast engraving speed boosts productivity. Solid build, highly reliable. 5 stars!
Rin Robinson (verified owner) –
**Performance & User Experience Review:**
The Thunderbolt 50W CO2 laser excels on diverse materials: crisp 500dpi engravings on walnut, seamless 6mm acrylic cuts, and precise leather etching without charring. Its 0.001″ precision and 1200mm/s speed enabled intricate jewelry templates and layered signage. Initial setup required beam alignment (30 mins), but the intuitive LightBurn integration simplified file prep. However, the stock air assist underperforms—upgrading to a rotary pump reduced smoke residue. For mixed-media creators, its hybrid table (rotary + flatbed) and material presets streamline workflows, though beginners might find advanced vector settings overwhelming. A robust mid-tier investment.
Ling Baker (verified owner) –
The laser engraver excels in precision and versatility, delivering clean cuts on wood, acrylic, and leather. Its high-speed processing ensures efficiency without compromising quality, ideal for intricate designs like custom jewelry tags or signage. The software interface is user-friendly, with intuitive tools for vector editing and raster engraving. A minor suggestion is enhanced material guides for less experienced users. With a compact workspace, it suits small to medium projects, offering excellent value for hobbyists and small businesses seeking reliable performance at an affordable price.
Claudia Williams (verified owner) –
The laser engraver excels in precision and versatility across materials like metal and wood, delivering sharp engravings even on intricate designs. The intuitive software streamlines workflow, though a steeper learning curve for newcomers may require extra guidance. Its compact design makes it ideal for small workshops or home studios, offering excellent value for artists seeking high-quality results without compromising on performance.
Katarina Becker (verified owner) –
The Laserhawk LH5 is a total game-changer! I used it to engrave some business logos recently, and it handled all those intricate details with such precision. It’s so easy to use, and the results are stunning—my clients were blown away!
Jin Miller –
Five stars for this laser engraver! The etching is precise and stunning. Operation is seamless, software intuitive. Fast engraving speeds boost productivity. Build quality is robust, reliable. Highly recommend!